Returns Information

Returns Information

Our returns policy is in addition to your legal rights.

Goods Delivered To You

If you have bought a product that has been delivered to you, you may cancel your order (or any part of it) within 30 days after delivery,by getting in contact with us, either by email or by phone.

  • To be eligible for a return, your item must be unused and in the same condition that you received it. Please note that only full packs can be returned.
  • If the product is not un-used then this unfortunately means that you have accepted the product and we are no longer liable.
  • Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase.
  • You will receive a full refund of the price paid less relevant collection and any re-stocking charges.
  • We would ask you to provide photo evidence showing the condition and location of your product before we arrange the collection.

Damaged Goods

If the product is damaged or faulty, then we may replace or refund as appropriate with your legal rights.

On receipt of the goods, it’s important that you check the product for damages before signing for it. If there are damages then please sign for it as ‘damaged’. Unfortunately due to the nature of our work, damages do occur but not often. The process is made much easier for both parties if we are informed on the day that the product has been delivered to you. It would be a great help to us if you opened and checked the crate on arrival, noted any damages and then contacted us in the office for us to help you further.

As a rule, we will not collect the breakages that occur however we will send you out replacements if the product received was substandard.

Please see our terms and conditions for more details on the above. As always, we can always clarify anything over the phone and we are always here to help and explain anything that you may need.

We price match all of our products

We promise to price match any of our products. If you find our product elsewhere, like for like, we shall match the price. We are that certain that our products and prices are the best on the market!

Got a question? Speak to one of our expert advisors on

0800 246 1721